ITIL® Training CoursesThe most widely accepted approach to IT service management.
ITIL® Training Courses
Browse the full list of our ITIL® training courses.
ITIL® – Foundation
ITIL® – Practitioner
At A Glance
Find out more about ITIL.
Why Choose NILC For Your ITIL Training?
Learn why we should be your training provider of choice.
Interactive and Engaging
"NILC is conducive to learning with a relaxed, calming atmosphere. The staff are very helpful and the facilities are very clean. Would highly recommend this centre."Lynne Hockey | PRINCE2 Delegate
Frequently Asked Questions
Find answer to the questions we get asked the most about ITIL.
What is ITIL?
ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.
ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organisations’ growing dependency on IT and embodies best practices for IT Service Management.
How long are the ITIL qualifications valid for?
ITIL qualifications not valid for a defined period and will not expire.
What are the pass marks for the ITIL examinations?
Pass marks for the ITIL examinations are as follows:
- Foundation: You will need to score 26/40 (65%) to pass the foundation exam.
- Practitioner: You will need to score 28/40 (70%) to pass the practitioner exam.