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ITIL Foundation v4


✓  Fully Accredited ITIL® Course by Peoplecert

✓  Includes Course Materials, Exams & Certificates

✓  Exams taken in classroom, not online

✓  ReAct Government Funded Accepted

Course Type



3 days





Course Information

This course provides a firm foundation in IT Service Management best practices principles and processes. The course is based on the IT Infrastructure Library (ITIL®). Certification also provides an entry pre-requisite for related courses

Delegates will gain a clear understanding of the service management lifecycle principles and key processes, and how they relate to the business, customers and industry standards. You will learn from many real world examples and discover approaches to help you implement and apply service management principles.

The course concentrates on the IT Service lifecycle, considering overall business strategy, service design, transition and operation, all within a continual service improvement environment.

IT Service Management definitions

  • Service,
  • Utility,
  • Warranty,
  • Customer,
  • User,
  • Service management,
  • Sponsor

Key concepts of value creation

Key concepts of service relationships

  • Service offering
  • Service provision
  • Service consumption
  • Service relationship management

The nature, use and interaction of 7 ITIL guiding principles

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimise and automate

The 4 dimensions of service management

  • Organisations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes   

The ITIL service value system

The service value chain

  • Its inputs and outputs and its role in supporting value streams

Service value chain elements

  • Plan
  • Improve
  • Engage
  • Design & transition
  • Obtain / Build
  • Deliver and support

Detail of how the following ITIL practices support the service value chain

  • Continual Improvement (including continual improvement model)
  • Change control
  • Incident management
  • Problem Management
  • Service request management
  • Service desk
  • Service level management

The purpose of the following ITIL practices

  • Information security management
  • Relationship management
  • Supplier management
  • Service configuration management
  • IT asset management
  • Business analysis
  • Deployment management
  • Monitoring and event management
  • Release management

There are no mandatory pre-requisites although some experience in IT is recommended. Anyone who is working in any aspect of IT Service Management, whether implementing a service improvement program, involved with one or more of the IT Service Management processes or just wanting to gather some ideas and advice for improvement will benefit

The Foundation Certificate is awarded to candidates who pass a one-hour multiple choice examination held at the end of the course. It is a stand-alone qualification in its own right, and also satisfies the pre-requisites for entry to further ITIL® courses and many related courses such as ISO/IEC 20000 Consultancy.

The following will be included in this ITIL Foundation training course:

  • ITIL® Foundation level Examination
  • Pre-course learning material
  • ITIL course materials
  • Accredited ITIL® Instructor
  • Certificate
  • Refreshments

Dates and Prices for ITIL Foundation

Choose your location

July 29, 2019 £795.00
October 28, 2019 £795.00

All quoted prices are exclusive of VAT for consumers who pay no VAT or can recover VAT. The current rate of VAT is 20% for consumers that are required to pay VAT. All course bookings are subject to availability.

Frequently Asked Questions

What time does the ITIL course start and finish each day?

The course is held over 3 days, with the training sessions running from 09:00am – 5:00pm. Sample exam questions are used to help familiarise delegates with the nature of typical exam questions. The final examination is held on the afternoon of the third day, and takes 1 hour.

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Wales Online NILC Training

Our registered office and postal address is 50 Commercial Road, Newport, Gwent, NP20 2PE

All quoted prices are exclusive of VAT for consumers who pay no VAT or can recover VAT. The current rate of VAT is 20% for consumers that are required to pay VAT.
All course bookings are subject to availability.