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ITIL Foundation v4

✓  Fully Accredited ITIL® Course by Peoplecert

✓  Includes Course Materials, Exams & Certificates

✓  Expert Instructors with 5 star customer rating

✓  Exams taken in classroom, not online

✓  ReAct Government Funded Accepted

Course Type



3 days





Course Information

This course provides a firm foundation in IT Service Management best practices principles and processes. The course is based on the IT Infrastructure Library (ITIL®). Certification also provides an entry pre-requisite for related courses

Delegates will gain a clear understanding of the service management lifecycle principles and key processes, and how they relate to the business, customers and industry standards. You will learn from many real world examples and discover approaches to help you implement and apply service management principles.

The course concentrates on the IT Service lifecycle, considering overall business strategy, service design, transition and operation, all within a continual service improvement environment.

IT Service Management definitions

  • Service,
  • Utility,
  • Warranty,
  • Customer,
  • User,
  • Service management,
  • Sponsor

Key concepts of value creation

Key concepts of service relationships

  • Service offering
  • Service provision
  • Service consumption
  • Service relationship management

The nature, use and interaction of 7 ITIL guiding principles

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimise and automate

The 4 dimensions of service management

  • Organisations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes   

The ITIL service value system

The service value chain

  • Its inputs and outputs and its role in supporting value streams

Service value chain elements

  • Plan
  • Improve
  • Engage
  • Design & transition
  • Obtain / Build
  • Deliver and support

Detail of how the following ITIL practices support the service value chain

  • Continual Improvement (including continual improvement model)
  • Change control
  • Incident management
  • Problem Management
  • Service request management
  • Service desk
  • Service level management

The purpose of the following ITIL practices

  • Information security management
  • Relationship management
  • Supplier management
  • Service configuration management
  • IT asset management
  • Business analysis
  • Deployment management
  • Monitoring and event management
  • Release management

Foundation Exam

The ITIL Foundation exam is multi-choice, scenario based, gradient scored. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%)

  • Day 1 –  09:00am – 17:00pm 
  • Day 2 –  09:00am – 17:00pm 
  • Day 3 –  09:00am – 17:00pm – Foundation exam taken at approximately 15:00pm.

This course includes:

  • Training from an accredited ITIL trainer
  • ITIL course materials
  • Foundation exam
  • Refreshments

Dates and Prices for ITIL Foundation

Choose your location

February 24, 2020 £895.00
May 18, 2020 £895.00
August 24, 2020 £895.00
November 23, 2020 £895.00

Please note all published prices are exclusive of VAT for consumers who pay no VAT or can recover VAT. The current rate of VAT is 20% for consumers that are required to pay VAT. All public classroom course bookings are subject to availability and minimum course numbers.

Why Choose NILC For Your ITIL Training?


Industry Expert Trainers

Highly skilled trainers with real world Service Management experience

Highly Rated

We are highly rated with 5 stars from Trustpilot


Exams Included

Exams taken in the classroom during the course

Multiple Locations

Courses available at our venues or your offices

Other Related Courses

Our registered office and postal address is 50 Commercial Road, Newport, Gwent, NP20 2PE

All quoted prices are exclusive of VAT for consumers who pay no VAT or can recover VAT. The current rate of VAT is 20% for consumers that are required to pay VAT.
All course bookings are subject to availability.