Installing Personal Computer Components

Microprocessors

  • Intel Core i3, i5, i7
  • AMD Athlon, Phenom
  • Clock circuits
  • Cache memory
  • 32 bit vs. 64 bit

Identifying motherboard components

  • CPU and Chipset
  • CMOS RAM
  • Flash BIOS ROM, UEFI
  • Memory slots: DIMM, SODIMM
  • Integrated I/O connectors

The power supply and display

  • Testing power supplies
  • Power supply connectors SATA, Molex
  • Display types: LCD, Plasma, OLED

Installing and expanding memory

  • RAM device types: SDRAM, DDR/DDR2/DDR3
  • Packaging formats: DIMM, SODIMM
  • Error checking: parity, nonparity, ECC
  • Dual-channel, Triple-channel

PC connection interfaces and custom PC configurations

  • Serial interfaces
  • Network interface cards
  • USB 2.0, 3.0
  • IEEE 1394/Firewire, Thunderbolt
  • Graphic workstations, Virtualisation workstations

Data storage systems

  • Hard drive types: SATA, eSATA
  • Partitioning and formatting hard disks
  • Creating RAID Arrays
  • SSD and optical drives

Troubleshooting strategies for PCs

  • Initial troubleshooting steps
  • CMOS setup configuration
  • Diagnostic tools
  • Power-On Self Test (POST)
Mobile Devices

Configuring and troubleshooting laptops

  • Laptop components
  • Installing memory and hard drives
  • Power management and expansion options
  • Diagnosing common mobile device problems

Mobile device features

  • Mobile operating systems
  • iOS
  • Android
  • ARM CPU
  • Mobile Hotspot and Tethering

Configuring and securing mobile devices

  • Wireless
  • E-mail configuration
  • Passcode locks
  • Remote wipes
  • Locator applications
Supporting Printers and Scanners

Installing and configuring printers and scanners

  • Impact
  • Inkjet
  • Laser printer components and printing process

Troubleshooting printer and scanner problems

  • Printer self test
  • Windows printing process
  • Printer drivers
Managing Windows Operating Systems

Windows architecture

  • Main system files: NTLDR, BCD, Bootmgr
  • File systems: FAT, ExFAT, FAT32, NTFS
  • Windows registry

Installing and upgrading Windows

  • Comparing Windows OS features
  • Installing service packs and device drivers

Managing, optimising and troubleshooting

  • Windows command-line environment
  • Troubleshooting Windows problems with Task Manager
  • Troubleshooting Windows startup problems, BOOTREC
  • Windows Refresh/Restore/Reset
Other Operating Systems and Technologies

Mac OS and Linux best practices

  • Overview of Mac OS and Linux
  • Mac OS and Linux tools
  • Basic Linux commands

Client-side virtualisation

  • Purpose of virtual machines
  • Hypervisor
  • Resource requirements

Cloud computing

  • Cloud computing models and types
  • Cloud computing features
  • Server roles
Fundamentals of Networking

Network cabling and protocols

  • UTP (CAT5, 5e, CAT6, CAT7), STP, Fiber
  • TCP/IP, IPv4, IPv6

Wireless networking

  • IEEE 802.11a, b, g, n, ac
  • Wireless security: WEP, WPA, WPA2
  • Installing and configuring a wireless access point

Internet connection technologies

  • LAN/WAN, ISDN, DSL, Cable, Satellite, wireless
  • Internet protocols and ports: HTTP, HTTPS, FTP

Troubleshooting network and Internet problems

  • TCP/IP settings: Gateway, subnet mask, DNS
  • PING, TRACERT, NETSTAT, IPCONFIG
Computer Security Best Practices

Ensuring physical security

  • Preventing unauthorised access
  • Hardware authentication devices

Detecting and fighting malware

  • Authentication technologies
  • Windows User Account Control
  • Best practices for malware detection and removal

Security best practices

  • Encryption
  • Data destruction and disposal methods
  • User access control